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Returns Procedure

Our units do not need to be annually calibrated by the manufacturer, but we do recommend that every 5 years units are returned to us for a service.

Our ultrasonic instrumentation services include a repair service for all our products, but please contact the Technical Department before returning a unit as we may be able to help without the unit being shipped to our factory.

or +44 (0)20 8333 2288 and ask for the Technical Department.

If it is necessary for the unit to be returned please ship the goods to:

Technical Department
Class Instrumentation Ltd
837 Garratt Lane
London
SW17 0PG
United Kingdom
TEL: +44 (0)20 8333 2288

VAT Number: GB934 0042 61
Company Number: 3252796

VERY IMPORTANT ­ If you are returning from outside the UK then please mark the invoice with the 3 following important pieces of information.

1. Custom Procedure Code
2. Commodity Code
3. Value of the Goods

If these are not clearly marked on the commercial invoice that accompanies the goods overseas then you may be liable for import and export duty.  Please contact us if you have any questions or speak to your chosen shipping agent. 

Please also note, your shipping agent may ask for multiple copies of the  commercial invoice to travel with the unit for custom purposes, please confirm with them how many copies you will need.

Import duty is based on the reason for the shipment, the precise nature of the goods and their value.  If you follow these guidelines no duty should be charged.

1 Custom Procedure Code (CPC)

Please state clearly on the invoice and Shipping Documentation:

IMPORT UNDER INWARD PROCESSING RELIEF CPC 5100001 ­ GOODS OF UNITED KINGDOM ORIGIN RETURNING FOR REPAIR

This tells Customs that the goods are returning to the UK only temporarily for repair.

Your unit will be returned to you with the statement

EXPORT USING CPC 3151000 - GOODS OF UNITD KINGDOM ORIGIN BEING RE-EXPORTED TO CUSTOMER AFTER RETURN TO UK FOR REPAIR.

2 Commodity Code

The Commodity Code (also called Tariff Code) offers a universal and globally recognised description of the goods.  Each of our products has a different code.  Please write the description of the goods thus:

ELECTRICAL INSTRUMENT COMMODITY CODE …

• a CARGO-SAFE™  is 90 31 8038
• a PLI is 90 26 1029
• a Sonic Leak Detector is 90 26 8020
• a Touchstone 1 and 4 is 90 31 8038
• a Touchstone 2 is 90 17 3090
• a Cabin-Safe is 90 31 8038
• a Gaussmeter is 90 30 3920

For example, if you return a PLI for service you write the description of goods as:

ELECTRICAL INSTRUMENT COMMODITY CODE 90 26 1029

3 Value of the Goods

When completing the commercial invoice it important to put the true value of the goods, so please state whatever you believe the unit to be worth on the invoice.  This figure will be dependent on the purchase price, the length of time in service and the general condition of the unit.